SCORM Compliant Package-CHCCSM014 Provide case management supervision AUM The mapping document maps the

The mapping document maps the assessment resources to the training package requirements

configure and test internet protocol networks ICTTEN318 Inspect

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

International students

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTCYS604 Implement best practices for identity management ICTCYS606 Evaluate an organisation

SCORM Compliant Package-CHCCSM014 Provide case management supervision AUM The mapping document maps the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.